Leading financial institutions is looking for a Shareholder Services Manager

Responsibilities:
- Final Review of dealing schedules, Capital Activity and Shareholder registers.
- Review and interpret Fund documentation and direct action.
- The completion and sign-off of all checklists appropriate to the dealing process.
- Ensuring all procedures are reflective of the details outlined in the Prospectus and other operating agreements and the documentation of any new procedures.
- Monitoring the daily work of team members, planning workloads for the team and ensuring all daily procedures are being followed.
- Liaising directly with clients and reporting on feedback of satisfaction with service to department head.
- Focus on the continual improvement of service levels and client relationships and promote client awareness throughout the team.
- Identify need for new / modified procedures and implement.
- Liaison with other departments within the company to ensure business and all information flows are running as efficiently as possible.
- Management of and performance of appraisals for staff members.
- Regular reporting to the Head of Shareholder Services.
- Ensure all daily deadlines are being met by all team members.
- Ensure that all staff are familiar with department procedures and that procedures are fully adhered to for each task undertaken.

Essential

The ideal candidate should have;
- 4 + years experience in the hedge fund industry.
- Demonstrated successful team management and motivational skills.
- Sound knowledge of Investor Services processes and related functionalities.
- Strong PC-based experience.
- Excellent written and verbal communication skills when dealing with Clients, Investors, Management and staff.
- Demonstrate a diligent and methodical approach to tasks.

Preferred

- Qualification in finance or business-related area.

Salary DOE